General
If I’m traveling on business, what type of services can you support me with?
Royalton Park Avenue offers high-speed Wi-Fi, flexible meeting spaces, in-room desks, 24-hour concierge service, and same-day dry cleaning — everything you need to stay productive in Manhattan.
Are there smoking rooms, and can I smoke in public places?
Royalton Park Avenue is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel.
By booking a reservation at Royalton Park Avenue, you acknowledge that the hotel has installed smoking detection sensors in its rooms. These sensors enable hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel to ensure a smoke-free stay for all guests. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.
A non-refundable $500 smoking fee will apply should a smoking event occur inside a guestroom.
How much does it cost to stay at Royalton Park Avenue?
Rates vary by season and room type. For the best available rate and exclusive offers, book directly at royaltonparkavenue.com.
Can you check in early?
Early check-in is based upon availability. We recommend guests pre-register, however, luggage can be stored with Front Desk until room is ready.
How late can we check in?
The front desk is open 24 hours a day. Guests may check in at any time after 4:00 PM.
What are the normal check-in and check-out times?
Check-in begins at 4:00 PM and check-out is at 12:00 PM. Late check-out may be available for a fee.
How do we contact the hotel for reservations?
What is the nonrefundable reservations policy?
Nonrefundable reservations are charged in full at the time of booking and cannot be modified or canceled without forfeiting payment.
What is required to check-in?
A valid government-issued photo ID and a credit card in the guest’s name are required at check-in.
What types of credit cards are accepted at the hotel?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
Do kids stay free?
Children under 17 stay free when sharing existing bedding with an adult.
Can I store my luggage before or after I check out?
Yes. The front desk will be happy to hold your luggage before check-in or after check-out.
Are extra beds or rollaway beds available?
Rollaway beds are available in select room types for an additional nightly fee.
What is your cancellation policy?
Cancellation policies vary by rate plan. Flexible reservations may typically be canceled up to 48 hours before arrival without penalty.
Will my credit card be charged when I make my reservation?
This depends on the rate type. Flexible reservations are charged upon arrival; nonrefundable rates are charged at the time of booking.
Is there a limit to how long I can stay?
Extended stays are welcome based on availability. For stays longer than 14 nights, please contact our reservations team directly.
Can a third party pay for my reservation?
Yes, with a completed third-party authorization form. Please contact the hotel for details.
How do we contact the hotel for group sales?
For group reservations or event inquiries, please email [email protected]
or call our Sales Office at (212) 317-2900.
